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Multi-Tenant Comparison Table

FEATURES

2600 Hz
2600 HZ Cloud MT

4PSA
VoIPNow

Bicom Systems
PBXware

Switchware

BroadSoft
BroadCloud

IPSMarx
Cloud Based IP-PBX

Kolmisoft
MOR Softswitch

Porta ONE
PortaSwitch

Porta ONE
Procintus

MetaSwitch
MetaSphere

ScopServ
ScopTEL IP PBX

SYSMaster
nSwitch Class 5

Thirdlane
PBX MTE

 
Redundancy

Resource
Availability

99.999%+

SLA 99.95%

99.999%

No Data

No Data

No Data

No Data

100%

No Data

No Data

No Data

No Data

 

Redundancy
System

Beyond TMR
(N Modular Redundancy where N equals the number of nodes)

DMR

DMR

No Data

DMR

DMR

DMR

TMR

No Data

No Data

No Data

No Data

 

Geographic Redundancy

Full & Automatic

No

Yes

Yes

Yes

No

Yes

Yes

Yes

No Data

No

Yes

 

Other

Infrastructure Agnostic (Anything from Amazon EC2 to a cage in your backyard)

No

Amazon EC2 Support

No

No

No

No

No

No

No Data

No

Yes

Billing

Billing Engine

Integrated Billing

Built-in-Billing Engine

TELCOware

Rodopi Integration Support

Hosted Radius AAA

VoIP Billing

PortaBilling

PortaBilling Oracularius

Web Based Billing System

Billing Tools

CDR Billing Data

CDR Billing Data

 

PBX & Switch Support

Unlimited

Not Supported

Unlimited

Not Supported

Unlimited

Unlimited

Not Supported

Unlimited

Unlimited

No Data

Not Supported

Not Supported

 

Provider Billing (Mediation)

Supported

Not Supported

Supported

Not Supported

Supported

Supported (add-on)

Not Supported

Supported

Not Supported

No Data

Supported

Not Supported

 

Payment
Processors

All Major Services

All Major Services

All Major Services

No Data

No Data

No Data

No Data

No Data

No Data

No Data

No Data

No Data

Provisioning Automation

System Setup

TelecomSDN (Click on a map and deploy servers)

No Data

Setup Wizard

No Data

No Data

No Data

No Data

No Data

No Data

No Data

No Data

No Data

 

Rates & Taxes Update

Automatic

Automatic

Automatic

No Data

Automatic

Automatic

Automatic

Automatic

Not Supported

No Data

Not Supported

Not Supported

 

Emergency
Services

E-911 Supported

Not Supported

E-911 Supported

Not Supported

E-911 Supported

Not Supported

Not Supported

Not Supported

E-911 Supported

E-911 Supported

Not Supported

Not Supported

Mobility

Mobile
Application

VoIP SoftPhone

None

gloCOM Mobile

None

Breeze Mobile

MORPhone

None

None

CommPortal Mobile

No Data

None

None

 

Mobile Platforms

None

None

iOS & Android

None

iOS, Android & Blackberry PINless

iOS

None

None

iOS & Android

No Data

None

None

 

Presence

None

None

Yes

None

None

None

None `

None

None

No Data

None

None

 

Functionality

None

None

SIP Client, IM Client, SMS

None

SIP Client

SIP Client

None

None

SIP Client, Accession System, Mobile

No Data

None

None

Applications
& API

Desktop
Application

None

MS Lync Out-of-the-Box Integration

gloCOM

EyeP Media Integration Openpeak

None

None

None

None

CommPortal Softphone

ScopCOMM and ScopDIAL

VoIP Softphone

None

 

Operating
System

CentOS

Windows, Linux

Windows, MAC OS X, Linux Ubuntu

Unknown

None

None

None

None

Windows

None

Windows

None

 

API Support

130+ APIs

Rest-Based Unified API

API

API

API

API

API

API

API

T API Interface

API

API

Unified
Comms

Video
Conferencing

Point to Point up to HD

Not Supported

Not Supported

Large Scale Business Conferencing

Not Supported

Not Supported

Not Supported

Not Supported

HD Conferencing

No Data

Not Supported

Not Supported

 

IM Client

Not Supported

Not Supported

Integrated

Not Supported

Not Supported

Integrated

Not Supported

Not Supported

Not Supported

Supported

Integrated

Not Supported

 

Email Client

Not Supported

Not Supported

Supported

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

Supported

No Data

Not Supported

Supported

 

MS Exchange Integration

Not Supported

Not Supported

Supported

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

Supported

Not Supported

Not Supported

 

Video Messages

Not Supported

Not Supported

Not Supported

Video Messages

Not Supported

Not Supported

Not Supported

Not Supported

Video Messages

No Data

Not Supported

Not Supported

 

SMS

SMS

Not Supported

SMS

SMS

Not Supported

SMS
(add-on)

Not Supported

SMS

Not Supported

No Data

SMS

Not Supported

SIP
Security

 

Heuristic Managed Protection

Firewall

sipPROT
(add-on)

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

No Data

Not Supported

Not Supported

Monitoring
& Reporting

Live Calls
Monitoring

Not Supported

Not Supported

via VoIPMON

Not Supported

Integrated Live Calls Monitor

NOC Live Calls Monitoring (add-on)

Not Supported

Not Supported

Not Supported

scopSTATS

Not Supported

Not Supported

 

Traffic
Monitoring

Not Supported

Not Supported

Both End Caller & Called

Network Resources Monitoring

Not Supported

Network Resources Monitoring

Network Resources Monitoring

Network Resources Monitoring

Network Resources Monitoring

No Data

Network Resources Monitoring

Not Supported

 

Hosts
Monitoring

Not Supported

Not Supported

Detailed

Not Supported

Standard

Not Supported

Not Supported

Not Supported

Not Supported

No Data

Not Supported

Not Supported

 

System
Monitoring

Detailed & Automatic

Not Supported

Detailed

Not Supported

Not Supported

System Monitoring

System Monitoring

System Monitoring

Not Supported

No Data

Not Supported

Not Supported

 

Monitoring
Software

Integrated

Not Supported

sipMON (add-on)

VoIPCARE Monitoring Software add-on

Not Supported

Not Supported

Not Supported

Not Supported

MetaView Voice Quality Monitoring

scopSTATS

Not Supported

Not Supported

Integration
& Support

Google Contacts

Not Supported

Not Supported

Supported

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

Supported

Not Supported

Not Supported

 

Apple Address
Book

Not Supported

Not Supported

Supported

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

Supported

Not Supported

Not Supported

 

CRM
Integration

Not Supported

Not Supported

SuggarCRM
SalesForce
Proprietary

Supported

Supported

Not Supported

Not Supported

Not Supported

Not Supported

No Data

Not Supported

Supported

 

Instant Number Activation

Instant Number Activation

Not Supported

Supported

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

No Data

Not Supported

Not Supported

 

Hot Desking

Hot Desking

Hot Desking (Pre-Release)

Hot Desking (Pre-Release)

Yes

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

Yes

Not Supported

Not Supported

 

Customer
Support

Enhanced Customer Services

Online Support

Enhanced Customer Services

24/7 Support

24/7 Emergency Support

Online Support

24/7 Support

24/7 Support

Online Support

Online Support

Phone Support

Enhanced Customer Services

Call Center
Tools

Dialer

Not Supported

Not Supported

Dialer

Auto-Dialer

Not Supported

Auto-Dialer

Not Supported

Not Supported

Not Supported

scopDIAL

Not Supported

Auto-Dialer

 

Agent
Application

Not Supported

Agent Application

gloCOM Agent

Agent Application

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

No Data

Not Supported

Not Supported

 

Supervisor Application

Not Supported

Supervisor Application

gloCOM Supervisor

Supervisor Application

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

No Data

Not Supported

Not Supported

 

Smart Queues

Not Supported

Supported

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

No Data

Not Supported

Not Supported

 

 

 

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* Disclaimer: Information provided here is based on our research. We have made every effort to ensure it's as accurate as possible as of October 2013.